Headquarters: Remote US

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

• Authenticate Listings
  • Review and authenticate sneaker listings before they are available for sale
  • Remove unsafe listings or listings that do not meet marketplace standards
  • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
  • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
    
    
• Train and Develop Authentication Skills
  • Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques
  • Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge
  • Host training or mentorship sessions to contribute to team learning and development
  • Assist in building and improving authentication resources, guides, and hard checkpoints
    
    
• Contribute to Company-Wide Initiatives and OKRs
  • Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall
  • Recognize how authentication volume impacts SLA and operational metrics for the team overall
  • Support process improvement initiatives focused on consistency, quality, and efficiency
  • Other duties as assigned
    
    
• Sneaker Knowledge
  Knowledge and/or familiarity with various sneaker brands and categories including, but not limited to:
  • Nike
  • Jordan Brand
  • Adidas / Yeezy
  • New Balance
  • ASICS
  • Converse
  • Vans
  • Salomon
  • HOKA
  • Designer sneakers and collaborative releases

We are looking for:

• Strong knowledge and interest in sneakers, sneaker culture, and footwear trends
• Specific interest in sneaker authentication, release history, and counterfeit detection
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

• How accurately and efficiently you can authenticate sneaker listings
• Consistency in identifying authentic and inauthentic items
• Contribution to team knowledge sharing and process improvement initiatives

Requirements:

• Work eligibility
• Background knowledge about sneakers and footwear; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$21—$21 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/grailed-digital-authentication-associate

Headquarters: Remote

Most CS roles give you a book of accounts and say "don't lose them." This one is different. You're part of a team that collectively owns a segment of customers, not individually assigned accounts. You pick up the next customer who needs help, resolve it, document it, move on. The work is fast, systematic, and high-volume. If that sounds like a grind, this isn't for you. If it sounds like exactly the kind of structured, high-tempo work you thrive in, keep reading.

Expel is a MDR company. Our customers are security teams who depend on us to catch threats and keep their organizations safe. Every interaction matters because the customer on the other end of that queue is trusting you with their security program. You need enough technical credibility to hold that trust without leaning on a relationship you built over months.

We're building this function from scratch. The playbooks, the automation, the operating model: all of it is being designed right now. You won't walk into a finished machine. You'll walk into a team that's actively building one, with experienced leadership invested in getting it right.

What Expel can do for you

• Put you inside a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation
• Give you experienced leadership that's actively building this model and invested in how you develop
• Teach you security domain knowledge from the inside, working alongside SOC analysts and engineers who do the technical work
• Connect you with customers who genuinely care about their security programs, even in a scaled model
• Offer a clear path, either into named CSM roles as you build relationship depth or deeper into scaled/digital CS as the function matures

What you can do for Expel

• Execute playbook-driven customer interactions across the scale segment: new customer/onboarding sequences, health checks, renewal prep, proactive outreach
• Handle inbound customer requests through shared queues, resolving issues using established processes and documenting outcomes
• Monitor health signals and act on automated alerts, escalating when situations exceed the playbook
• Participate in one-to-many customer motions: webinars, office hours, digital campaigns
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel's service and security operations basics
• Flag gaps in playbooks and processes as you encounter them, contributing observations that help the team improve
• Provide surge support during security incidents affecting scale customers

What you should bring with you

• 2+ years of customer-facing experience, ideally in support, success, or account management
• At least 1 year of exposure to the security industry (operations, products, consulting, GRC, or incident response)
• Comfort with high-volume, queue-based work that requires frequent context-switching
• Familiarity with the cybersecurity market: MDR, EDR, SIEM, NDR, cloud security, and what a real security program looks like
• Strong written communication skills, clear and consistent across many interactions
• Active listening skills and the ability to quickly understand customer context without deep account history
• Comfort operating in an environment where the playbooks are still being written
• A genuine bias toward getting better and a hunger for feedback

Additional notes

The base salary range for this role is between $73,500 USD to $106,600 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

Salary Range$73,500—$106,600 USD

To apply: https://weworkremotely.com/remote-jobs/expel-associate-customer-success-manager-scale

Description

About us

Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24⁄7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals.

The Role

We’re looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic’s infrastructure.

At the center of the job is telecom integration: getting patient calls to flow cleanly from a clinic’s existing phone number into our AI Agent and back out to the right person. In practice that’s almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you’ll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers.

This is not a “sit quietly and read documentation” role. You’ll be on calls and emails with US clients and vendors, chasing down what’s blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill.

What You’ll Do

• Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client’s IT person or telecom vendor.

• Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn’t.

• Manage, update, and prioritize the support queue and backlog, keeping every ticket moving and nothing falling through the cracks.

• Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can.

• Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them.

• Coordinate across Talkie’s teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help.

• Verify resolutions with the end users who reported the issue, then close the loop and the task.

• Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process.

• Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time.

• Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes.

What will you achieve with us?

• Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24⁄7.

• Become the person who understands, end-to-end, how a patient call travels from a clinic’s phone system into an AI Agent and back - across dozens of different provider setups.

• Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them.

• Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.

Requirements

Job requirements

This is a young, fast-moving field and a role you can grow into. We care less about years of experience and more about how you think, learn, and work.

Must have

• Technical troubleshooting ability - solid hands-on skills and some experience diagnosing, monitoring, and resolving technical issues, with the patience to work a problem until it’s actually fixed.

• Telecom & IVR fundamentals - you understand the basics of telecommunications infrastructure and how IVR / call routing works, and you’re eager to go deep on SIP trunking and call forwarding.

• Interest in system integrations via API - you want to grow in this area and are comfortable reasoning about how two systems talk to each other.

• Communication & collaboration - a problem-solving mindset, easy to work with, assertive when needed, and clear in writing and on calls. You translate cleanly between technical and non-technical people.

• Proactivity - you spot problems before you’re asked, flag them, and come with a proposed fix. When something’s broken, you say so and you act.

• Fast learner, positive attitude - comfortable in a dynamic environment where no two days look the same.

• English - C1+ English, strong written communication. Our clients and their vendors are in the US.

• Shifted hours - This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm.

Nice to have

• SIP trunking / call forwarding - hands-on exposure to configuring call routing on platforms like RingCentral, Dialpad, Weave, or similar.

• API integrations - experience working with REST APIs, reading API docs, and debugging integration issues.

• Healthcare background - prior work in healthcare, health-tech, or another regulated industry where accuracy and privacy are non-negotiable.

• Support tooling - experience with ticketing/queue tools (e.g., ClickUp, Jira, Zendesk) and a knack for keeping a backlog tidy.

• Genuine curiosity - you enjoy figuring out how things work and show up with ideas for doing them better.

Your goals in this role

Short term - first 3 months

• Learn how Talkie’s call flow works end-to-end - how patient calls are forwarded into our AI Agents and transferred onward - and get comfortable with the most common US phone providers.

• Take ownership of a set of active client telecom integrations and drive them to “calls confirmed working.”

• Get up to speed on our tooling and ways of working (ClickUp, internal platforms, our support and escalation process).

• Start resolving support tickets independently, including first API and VPN troubleshooting with guidance from the team.

Longer term - first 12 months

• Own telecom integrations end-to-end across our US onboarding pipeline, from provider identification to verified call routing.

• Become the team’s go-to person for call-forwarding setups and the quirks of each major provider.

• Handle API (EHR) integration tickets confidently, escalating only what genuinely needs it.

• Improve the support and integration process itself - spot recurring blockers, propose fixes, and help us onboard clients faster with fewer surprises.

What we offer

• Competitive pay with your choice of employment contract or B2B contract.

• A role with real purpose - we’re changing how patients access healthcare in the US and Poland.

• Flexible working arrangements - remote, office, or hybrid.

• Work equipment for both home and office (including a comfy chair).

• Benefits: private medical care, Multisport card, annual offsite, and a training budget.

• A structured onboarding to help you find your feet, plus mentoring and support as you get into the world of AI and conversation design.

• Working with cutting-edge AI technology on a product that’s genuinely useful to real people.

What are we like as a company?

We are friendly, direct, and driven by curiosity and ambition. We value a growth mindset and see failure as a learning opportunity. Our culture is built on inquiry and critical thinking - asking questions is the standard, and thorough investigation is expected. We’re proactive problem-solvers who don’t shy away from challenges: when something’s broken, we acknowledge it, propose solutions, and fix it. And yes - we love to have fun too. Dancing till the early hours, karaoke nights, and team sports are a long-standing tradition at Talkie.

Our recruitment process

Reflecting our culture, our recruitment process is respectful and collaborative. We aim to create a welcoming environment where you can be yourself and get to know us better. The entire process typically takes 2–4 weeks.

What to expect

• 📮 Initial contact - if your application is a fit, we’ll reach out by email or phone.

• 📱 Phone call - a short intro, 10–15 minutes.

• 👋 First interview (30–60 min, online) - mutual fit and getting to know each other.

• 💪 Second interview- case study (60 min, online) - a hands-on task that lets you show how you think and approach problems.

• 📞 Reference check - we’ll ask for references from people you’ve worked with.

• 🤝 Offer - if all goes well, we’ll make you an offer, or share detailed feedback based on the interviews, case, and references.

We want to hire as soon as we find the right person - so don’t wait, apply now!

Maven Clinic is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women’s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company’s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts:

• Sunday-Thursday 3pm-11:30pm ET
• Sunday-Thursday 11am-7:30pm ET
• Tuesday-Saturday 7am-3:30pm ET
• Tuesday-Saturday 3pm-11:30pm ET
• Tuesday-Saturday 11am-7:30pm ET

What You’ll Do:

• Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
• Uphold our value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations
• Demonstrate our value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns or questions
• Navigate members’ healthcare networks to ensure access to care and investigate available resources and support
• Coordinate with team members as needed to facilitate timely access to care, provide follow-up, and close the loop with members
• Provide education and resources related to members’ program needs
• Collaborate with cross-functional partners and team members across Care Delivery, Customer Support, Provider, and Product teams
• Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items
• Participate in cross-functional projects and collaborate with other departments as needed
• Identify referral needs and collaborate with Maven providers
• Anticipate and address members’ social determinants of health needs

What You’ll Bring:

• A background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience or digital health
• Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
• Experience achieving KPIs relevant to engagement, satisfaction and productivity
• Proficiency in navigating new technologies and systems as part of working on a remote team
• Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, surrogacy is preferred, not required
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required
• Certification or licensure in a healthcare related field is preferred, not required

The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.

Description

About us

Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24⁄7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals.

The Role

We’re looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic’s infrastructure.

At the center of the job is telecom integration: getting patient calls to flow cleanly from a clinic’s existing phone number into our AI Agent and back out to the right person. In practice that’s almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you’ll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers.

This is not a “sit quietly and read documentation” role. You’ll be on calls and emails with US clients and vendors, chasing down what’s blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill.

What You’ll Do

• Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client’s IT person or telecom vendor.

• Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn’t.

• Manage, update, and prioritize the support queue and backlog, keeping every ticket moving and nothing falling through the cracks.

• Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can.

• Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them.

• Coordinate across Talkie’s teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help.

• Verify resolutions with the end users who reported the issue, then close the loop and the task.

• Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process.

• Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time.

• Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes.

What will you achieve with us?

• Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24⁄7.

• Become the person who understands, end-to-end, how a patient call travels from a clinic’s phone system into an AI Agent and back - across dozens of different provider setups.

• Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them.

• Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.

Requirements

Job requirements

This is a young, fast-moving field and a role you can grow into. We care less about years of experience and more about how you think, learn, and work.

Must have

• Technical troubleshooting ability - solid hands-on skills and some experience diagnosing, monitoring, and resolving technical issues, with the patience to work a problem until it’s actually fixed.

• Telecom & IVR fundamentals - you understand the basics of telecommunications infrastructure and how IVR / call routing works, and you’re eager to go deep on SIP trunking and call forwarding.

• Interest in system integrations via API - you want to grow in this area and are comfortable reasoning about how two systems talk to each other.

• Communication & collaboration - a problem-solving mindset, easy to work with, assertive when needed, and clear in writing and on calls. You translate cleanly between technical and non-technical people.

• Proactivity - you spot problems before you’re asked, flag them, and come with a proposed fix. When something’s broken, you say so and you act.

• Fast learner, positive attitude - comfortable in a dynamic environment where no two days look the same.

• English - C1+ English, strong written communication. Our clients and their vendors are in the US.

• Shifted hours - This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm.

Nice to have

• SIP trunking / call forwarding - hands-on exposure to configuring call routing on platforms like RingCentral, Dialpad, Weave, or similar.

• API integrations - experience working with REST APIs, reading API docs, and debugging integration issues.

• Healthcare background - prior work in healthcare, health-tech, or another regulated industry where accuracy and privacy are non-negotiable.

• Support tooling - experience with ticketing/queue tools (e.g., ClickUp, Jira, Zendesk) and a knack for keeping a backlog tidy.

• Genuine curiosity - you enjoy figuring out how things work and show up with ideas for doing them better.

Your goals in this role

Short term - first 3 months

• Learn how Talkie’s call flow works end-to-end - how patient calls are forwarded into our AI Agents and transferred onward - and get comfortable with the most common US phone providers.

• Take ownership of a set of active client telecom integrations and drive them to “calls confirmed working.”

• Get up to speed on our tooling and ways of working (ClickUp, internal platforms, our support and escalation process).

• Start resolving support tickets independently, including first API and VPN troubleshooting with guidance from the team.

Longer term - first 12 months

• Own telecom integrations end-to-end across our US onboarding pipeline, from provider identification to verified call routing.

• Become the team’s go-to person for call-forwarding setups and the quirks of each major provider.

• Handle API (EHR) integration tickets confidently, escalating only what genuinely needs it.

• Improve the support and integration process itself - spot recurring blockers, propose fixes, and help us onboard clients faster with fewer surprises.

What we offer

• Competitive pay with your choice of employment contract or B2B contract.

• A role with real purpose - we’re changing how patients access healthcare in the US and Poland.

• Flexible working arrangements - remote, office, or hybrid.

• Work equipment for both home and office (including a comfy chair).

• Benefits: private medical care, Multisport card, annual offsite, and a training budget.

• A structured onboarding to help you find your feet, plus mentoring and support as you get into the world of AI and conversation design.

• Working with cutting-edge AI technology on a product that’s genuinely useful to real people.

What are we like as a company?

We are friendly, direct, and driven by curiosity and ambition. We value a growth mindset and see failure as a learning opportunity. Our culture is built on inquiry and critical thinking - asking questions is the standard, and thorough investigation is expected. We’re proactive problem-solvers who don’t shy away from challenges: when something’s broken, we acknowledge it, propose solutions, and fix it. And yes - we love to have fun too. Dancing till the early hours, karaoke nights, and team sports are a long-standing tradition at Talkie.

Our recruitment process

Reflecting our culture, our recruitment process is respectful and collaborative. We aim to create a welcoming environment where you can be yourself and get to know us better. The entire process typically takes 2–4 weeks.

What to expect

• 📮 Initial contact - if your application is a fit, we’ll reach out by email or phone.

• 📱 Phone call - a short intro, 10–15 minutes.

• 👋 First interview (30–60 min, online) - mutual fit and getting to know each other.

• 💪 Second interview- case study (60 min, online) - a hands-on task that lets you show how you think and approach problems.

• 📞 Reference check - we’ll ask for references from people you’ve worked with.

• 🤝 Offer - if all goes well, we’ll make you an offer, or share detailed feedback based on the interviews, case, and references.

We want to hire as soon as we find the right person - so don’t wait, apply now!

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Move Forward. Move Fast

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Fluency in English + German required
• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Fluency in English and Portuguese is required
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Experience handling email, chat, messaging and phone interactions

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Care Coordination RepresentativeSummary of Position:The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service.

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Travel Consultant ESS Emergency Support Services Nordics (Remote)Full time, Denmark As a Travel Consultant, you are the face...

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...

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Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with...

At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection, and monitoring products...

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Who We Are

Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo.

The Role

We are currently seeking a Recruiting Coordinator to join the People Operations team who thrives in a fast-paced environment and enjoys creating exceptional candidate experiences. This role is ideal for someone who takes pride in operational excellence, anticipates needs before they arise, and brings structure and precision to a growing recruiting function.

As we continue to scale, this role plays a key part in ensuring our hiring process runs smoothly and efficiently. You will support recruiters and hiring managers across the business, helping us attract and engage top talent by delivering a consistent, professional, and well-executed interview experience. The candidate experience is central to this role — your work directly shapes how prospective employees perceive our organization.

We’re looking for someone who is proactive, self-directed, and comfortable solving problems independently while collaborating closely with cross-functional partners to meet hiring goals.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $53,000 - $83,000 (base salary) + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based visas such as H-1B, F-1/OPT, or similar), and must be authorized to begin work in the U.S. on their first day of employment.

What You’ll Do

• Coordinate virtual interviews across multiple time zones, managing scheduling with accuracy and urgency
• Partner closely with recruiters and hiring managers to manage interview logistics from candidate through first day onboarding
• Serve as a primary point of contact for candidates scheduling needs, providing timely communication and support throughout the interview process
• Deliver a consistent, high-quality candidate experience that reflects professionalism and attention to detail
• Maintain accurate and up-to-date candidate records in the Greenhouse (ATS)
• Ensure interviewers are prepared with schedules, materials, and relevant candidate information
• Support offer letter preparation and pre-onboarding coordination
• Identify opportunities to streamline workflows and improve recruiting operations

Who You Are

• Highly organized with exceptional attention to detail
• Strong written and verbal communication skills
• Comfortable managing multiple priorities in a fast-paced, remote environment
• Self-motivated and able to work independently with minimal supervision
• Skilled at problem-solving and navigating scheduling challenges
• Comfortable learning new systems and tools
• Professional and discreet when handling confidential information
• Collaborative and service-oriented, with a focus on enabling hiring success
• Experience with Greenhouse, GoodTime, or Workday a plus

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to ta-operations@addepar.com.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.

Due to continued growth we are currently seeking a Project Support Specialist. The Project Support Specialist will serve as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned.

This position can be offered fully home based in the following locations - Poland, Serbia, Slovakia, Hungary or Romania.

Essential functions of the job include but are not limited to:

• Creates and maintains the project timeline in MS Project or similar system. Ensures updates are captured and documented. Ensures the distribution of updates to study team members.
• Schedules internal and external meetings, assists with preparing and circulating agendas, takes meeting minutes, circulates meeting minutes, and files meeting agendas and minutes in the Trial Master File.
• Performs an array of activities in the Clinical Trial Management System (CTMS) including maintaining study milestone dates, updating study contact lists, maintaining enrolment projections as needed, and submitting helpdesk tickets and ensuring remediation is completed.
• Prepares, assigns, and documents study-specific training in appropriate systems; manages and oversees the maintenance of training records. Identifies gaps in training and engages appropriate team members or escalates as needed.
• Establishes a study-level Share Point site or similar shared working space and ensures appropriate access to study team, sponsors and others as appropriate.
• Creates project-specific email boxes and maintains appropriate access to study team members.
• Manages user access to study systems by submitting user requests to the Help Desk or similar, by reviewing team member access on a define periodic basis, and document access review.
• Orders study supplies and addresses queries on study supplies.
• Orders initial study binders. Collects, collates and prepares study binders and ensures shipping to the proper locations through printing vendor.
• Maintains various study trackers as needed and directed by the Project Manager, Clinical Trial Manager or other project leader.
• Sends communications to study sites, investigators and others, as directed by the Project Manager, Clinical Trial Manager or other Project Leadership, including SUSARs, email blasts, newsletters and other information that may be required.
• May support the distribution and tracking of IND Safety Reports/SUSARS/CIOMS according to the procedures defined by the study team in the project plan, as applicable, may be under Safety staff guidance.
• May support the translation process of site level documents, as applicable, per local and regional standards.
• May act as point of contact for project-related requests for team members, Sponsors, and third party vendors.
• Supports the preparation, distribution, and the reconciliation of study material during applicable phases of the study (Operations Manual, ISF, patient cards, etc.) as applicable.
• May support team leaders with the production of various study reports and updates (e.g., country/site initiation, activation, recruitment).
• Performs other duties as assigned by the Project Manager, Clinical Trial Manager or other Project Leadership.

Qualifications:

Minimum Required:

• 4-year college degree, or equivalent experience ideally in a business, scientific or healthcare discipline
• Minimum of 2 years of relevant experience as a Clinical Trial Assistant, Clinical Support Specialist or similar position.

Other Required:

• Fluency in the Microsoft Office package of programs (Outlook, Word, Excel, and PowerPoint).
• Customer service demeanour; demonstrate flexibility, teamwork, and a keen attention to detail.
• Ability to communicate both verbally and in writing at the English proficiently (Professional level). Competencies:
• Working knowledge of ICH-GCP, Precision SOPs, and regulatory guidance.
• Demonstrates solid interpersonal skills.
• Exhibits strong self-motivation, is detail-oriented and able to work and plan independently as well as in a team environment.
• Strong written and verbal communication skills
• Commitment to performing professionally consistent with Precision Principles.

#LI-OS1 #LI-Remote

Precision medicine is revolutionizing the attack on cancer—and we are passionate about helping you harness its power. We strike tumours on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisions—and optimize the oncology development pathway.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

Company Description

About IQEQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This role is fully remote within the UK

As a administrator, you will support the administration of a diverse portfolio of international private clients, ensuring the accurate and timely delivery of trust administration services. Working alongside experienced professionals, you will build strong client relationships, maintain high service standards, and contribute to the smooth day-to-day operation of the team while developing your technical knowledge and expertise.

What You’ll Do

• You will administer a portfolio of trust and private client entities, ensuring all client deliverables are completed accurately and on time.
• You will build and maintain strong relationships with clients and internal stakeholders while delivering a high standard of client service.
• You will maintain accurate client records, prepare documentation, and ensure all activities comply with internal policies and regulatory requirements.
• You will collaborate with colleagues to support day-to-day trust administration, identify process improvements, and contribute to operational efficiency.
• You will develop technical knowledge through ongoing learning and support senior team members with client projects and administrative activities.

What we offer

• Base Salary: Competitive pay based on role, qualifications, experience, and market standards
• Annual Bonus: Performance-based discretionary bonus paid annually
• Referral Rewards: Bonus for employees who successfully refer candidates
• Pension Contributions: Employer contributes 7%–12% of basic salary depending on level
• Insurance Benefits: Medical, dental, life assurance, and income protection coverage
• Additional Benefits: Paid leave, hybrid working, wellness programs, and recognition schemes

Qualifications

• You have experience in a similar role and can apply relevant knowledge effectively.
• You communicate clearly and professionally, both verbally and in writing.
• You are flexible and work effectively as part of a team.
• You can prioritize multiple tasks and manage competing deadlines efficiently.
• You work accurately under pressure, demonstrating strong analytical skills and attention to detail.

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.